Availability and Pricing

Terms & Conditions

Quick reference
The following are the essential points which you should be aware of when making a reservation: -

  • Cancellation:- Unless otherwise stated on the confirmation we provide, you will need to let us know 3-days before you arrive if you want to cancel or amend your reservation. You will be charged at least the full amount of your first nights accommodation cost if you cancel your reservation after this time. Please read our full terms and conditions for more details.
  • Arrival Times:- Guest rooms are available for check-in between 3:30pm & 10:30pm. The Old Vicarage does not operate a 24-hour reception and therefore does not accept reservations where an arrival time later than 10:30 is either required or a possibility. Guests are unable to check in after this time, but would still be charged.
  • Smoking Policy:- The Old Vicarage is a non-smoking hotel. Smoking is not permitted anywhere on the property (either internally or within our grounds)
  • Parking:- A limited number of off-road parking spaces is available free of charge on a "first come - first served" basis, a few of which can be reserved for a small additional fee. Please contact our reception team for details and availability.
  • Credit Card Guarantees:- A credit or debit card guarantee is required for all reservations. This guarantee authorizes us to charge in the case of late cancellation, non-arrival or failure to pay the entire account on departure (which includes charges raised after departure, such as damage to a room etc).
  • Food Services:- Please check your confirmation to confirm whether breakfast is included in your rate. Apart from that, our daytime cafe is open Monday - Saturday 10:30am - 3:30pm. We also serve evening meals in our Residents Bistro Monday - Saturday from 6:30pm with last orders being at 9:00pm. Our bar closes after dinner or at 10pm, whichever comes first.

Full terms & conditions


(Note, for bookings made under a corporate or agency agreement, please refer to the individual terms and conditions relating to that agreement, referenced by the corporate or agency code)
Reference:
· Hotel - The Old Vicarage (Bridgwater) Limited
· Guest - The principle customer registered into a room and having responsibility for all other guests and visitors of a room throughout the period of the reservation.
· Agency - A travel or booking or reservation company / organisation who makes a reservation on behalf of a guest.
· Company - A business reserving a room on behalf of a guest.
· Third Party - A reservation made by a third party on behalf of a guest.
1 Reservations
1.1 Acceptance of a booking whether in writing or verbally, together with the provision of a deposit, credit card guarantee or company/agency guarantee will create a legally binding contract between the Hotel and the person from who the booking has been accepted (the guest, company, agency or third party)
1.2 In order to offer customers the highest level of flexibility when making a reservation, the Hotel’s cancellation policy has four levels depending on the rate used and/or the options chosen when making a reservation.
1.2.1 Standard Cancellation Policy. Cancellation or amendment must be made at least three days prior to arrival in order to avoid late cancellation charges. Refer to 1.3 below for details of cancellation charges.
1.2.2 No cancellation/amendment/transfer. Where a pre-paid rate is chosen and payment is taken at the time of booking no refund is made in the case of cancellation regardless of when it is made. Amendment or transfer is not permitted and will be treated as a cancellation. It is not possible to purchase a late cancellation waiver when opting for a pre-paid rate.
1.2.3 Enhanced Cancellation Policy. Where guests have purchased a late cancellation waiver it is possible to cancel or amend a reservation up to 9am on the day of arrival without charge other than the cost of the waiver. Cancellation or amendments after this time are subject to our standard cancellation charges.
1.2.4 Corporate / Agency Cancellation Policy. Customers who qualify for our corporate or agency rates may cancel or amend their reservation up until 12-noon the day prior to arrival. Cancellations or amendments made after this time will be subject to our standard cancellation charges.
1.3 Where the accepted notice of cancellation or amendment is provided and a credit card, company or agency guarantee has been provided, no charge will be made. Any deposit paid by cheque or otherwise is non-refundable. Where less than the required notice of cancellation or amendment is given or the guest fails to arrive, a cancellation charge equivalent to the total cost of the first nights accommodation will be charged. The Hotel also reserves the right to charge 75% of the remaining nights accommodation charge if unable to re-let them.
1.4 If the guest, company, agency or third party provides credit/debit card details to the Hotel in order to guarantee a booking or in order to make a deposit then it is agreed between the parties that in the event of cancellation the Hotel may debit the credit/debit card with the full amount of the cancellation charge as set out in clause1.3, less an allowance for any deposit or payment already made.
1.5 The Hotel reserves the right to cancel a booking forthwith without liability in the event of damage or destruction to the accommodation due to fire or other causes, any shortage of labour or food supplies, or any other causes beyond the control of the proprietor which prevent him/her from performing their obligations in connection with any reservation.
2 Payment
2.1 Payment of the bill for accommodation, food and other services shall be made prior to departure.
2.2 We accept payment in cash, cheque (with the associated cheque guarantee card covering the entire balance of the invoice), and most major credit or debit cards. We are unable to invoice companies or agencies for part, or all, of a guest's invoice unless an express instruction has been provided in advance and the company has a credit account set-up and authorised. We are unable to accept company cheques, unless supported by a cheque guarantee card covering the entire balance of the invoice.
2.3 When making a reservation, the guest, company, agency or third party providing a credit/debit card guarantee also authorises the Hotel to charge such card in the event that the guest, company, agency or third party fails or is unable to make full payment of their account prior to departure, including any additional or "Post Departure" charges arising from any breach of the Hotel's Terms and Conditions or undeclared expenditure such as damage to a guest bedroom or removal of hotel property etc.
3 Occupancy of a room
3.1 Occupancy shall be from & to the dates listed on your confirmation. Numbers of people occupying a room must not exceed the number stated on the original reservation or the maximum number allowed in the room type specified. The latest time at which a guest may checkout on the day of departure is 10:30 am.
3.2 Guest rooms are available for arrivals between 3:30pm (15:30) and 10:30pm (22:30). As a small establishment, it is generally not possible for guests to access their rooms prior to our earliest arrival time. The Hotel does not operate a 24-hour reception and therefore does not accept reservations where an arrival time later than 10:30pm is either required or a possibility. Guests arriving after this time are not able to check-in, but will be charged as a non-arrival. In the unlikely event that the hotel agrees to make a receptionist available for an arrival later than 10:30pm, a charge of no-less than £25.00 per hour applies.
4 Prices
4.1 All prices for accommodation, food and beverages are stated in pounds sterling and include V.A.T. Price increases resulting from government regulations/legislation or local taxes/charges will be re-charged to the guest. Any discounted prices given at the time of booking will become void if the guest, company, agency or third party alters the reservation in anyway, unless already agreed with the proprietor.
5 Meals
5.1 Breakfast and other meals paid for in advance must be taken at the times stipulated. Details will be given on arrival or in advance upon request. No refund or part refund can be given for breakfast or other meals not taken at the times stipulated.
6 Parking
6.1 The Hotel has a number of parking spaces located within the central forecourt and at the front of the property. Please note that guests use our parking spaces entirely at their own risk. The Hotel does not accept liability for damage howsoever caused to any customer's vehicles whilst parked on the property, nor do we accept liability in the case of theft. Guests should ensure that they observe normal security measures and carry adequate insurance for their vehicles at all times. It should be noted that we do not guarantee the availability of a parking space. Where a notation is made on the confirmation of reservation indicating the availability of a parking space, this should only be taken as a general indication. The Hotel will not accept requests for compensation (such as outside parking fees) where a space is not available. The Hotel will not become involved in any dispute or discussion where a guest receives a parking or traffic violation notice.
7 Pets
7.1 we regret that we are unable to accommodate pets at the Old Vicarage Hotel.
8. Loss or damage to guest's property
8.1 The proprietor does not accept responsibility for loss of or damage to any cash, jewellery or other articles of value unless they are deposited with the proprietor for safe keeping and a note of the deposit is handed to the guest by the recipient. The note of the deposit must be presented by the guest in the event of a claim. 8.2 The proprietor does not accept responsibility for the loss of or damage to motor cars or other vehicles of any kind, or any property lost in them. Additionally, the proprietor does not accept responsibility for any infringement notice, parking fine or other charge made as a result of the guest parking or driving in an area not permitted by local authorities or any other agency. Advice taken on parking or stopping is done so at the guest's own risk.
8.3 In the event of negligence on the part of the proprietor, which gives rise to loss or damage to the property belonging to a guest, the proprietor's limit of liability will be limited to £100.00 for any single article and subject to a total of £200.00 in the case of any one guest.
8.4 The hotel does not accept liability for any items left by a guest at the time of departure, however where the hotel is able to confirm that items left by a guest have been found & retained, we are happy to return these to the guest via either of the following methods: 1 - at the cost of £10.00 plus postage & packaging, we will post the item back to an agreed address or If the guest provides both the packaging plus correct postage, we will send the items without charge. Please note that the hotel does not accept liability for a guest's personal property at any point during the return process.
9 Loss or damage to the proprietor's property
9.1 Guest's shall indemnify the proprietor for any loss or damage to the proprietor's property or the furnishings, contents and equipment caused by the willful act or default of the guest or persons within their control.
9.2 The Old Vicarage is a "NON-SMOKING" establishment. In addition to this, from 1st July 2007, it will be against the law to smoke anywhere within the property, including all guest bedrooms which have been designated as "non-smoking" in line with the Heath Act 2006. In addition to the indoor areas of the property, our garden and patio have also been designated as smoke free areas. The hotel maintains the right to charge for any breach (or suspected breach) of our non-smoking policy. The maximum charge will not exceed £250.00 covering cleaning, additional staff costs, admin charges and the cost of the room where we are unable to re-let it due to lingering smell of smoking.
9.3 If in the opinion of the proprietor the guest or anyone staying with (or visiting) the guest is not suitable to continue their occupation (or visit) because of unreasonable behaviour, damage or nuisance to other parties, the proprietor is entitled to treat the contract as at an end and the guest may be asked to vacate their room. The guest will remain liable for the full cost of the booking and any costs arising from the clauses above, and no refund shall be due.
10 Complaints
10.1 If the guest has a complaint concerning any aspect of the services provided by the proprietor then it is the duty of the guest to inform the proprietor immediately, or at the first available opportunity and in any event before termination of the stay. It is specifically agreed between the parties that failure by the guest to notify the proprietor of any complaint in accordance with the time scale set out will entitle the proprietor to refuse to entertain the complaint, irrespective of the merits of the complaint.
11 General points
11.1 No cooking or other preparation of food should take place in a guest's bedroom.
11.2 The guest shall not arrange for the delivery of or deliver any goods or materials to the accommodation without prior arrangement with the proprietor.
11.3 The guest shall not store or place on the premises or on the perimeter any inflammable, combustible or objectionable substances or liquid.
12 Travel Agents Commission Scheme
12.1 The hotel offers commission to travel/booking agents making reservations on behalf of their clients based on the following criteria:
12.2 The rate quoted is either our Standard Rack Rate or a commissionable agency rate.
12.3 Commission is not payable on any of the hotel's discount, special or corporate rates.
12.4 Maximum commission payable is 8% plus VAT
12.5 Commission is only payable on guest accommodation charges. All other charges, including cancellation charges, are non-commissionable.
12.6 Commission claims must be received by the hotel within 90-days from the date of departure in order to be considered, including any necessary corrections. Claims made after the qualifying period will be rejected.